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WhatsApp Chatbot: The Complete Guide for 2021

WhatsApp is one of the most simple, hassle-free and popular messaging applications in the world, with more than 1.6 billion people using it monthly to connect with other people. Being a fast, secure and reliable app, it has opened the door for various businesses to communicate with their customers. Over the past few years, Whatsapp has launched new and exciting features, and one of the most demanded and popular features used by various companies is Whatsapp chatbox. It offers a platform for businesses to engage with their customers all across the globe.

What is WhatsApp Chatbox?

Whatsapp chatbox is a software program that runs on Whatsapp application and is designed to have a conversation with humans over chat. With this feature, businesses of every size can make use of a virtual assistant to engage with their customers. It is launched as a beta run test of bots and is used by more than 3 million users. The chatbox answers customers queries instantly on behalf of your business, thus helping your business by engaging with the customers, enhancing customers experience and retaining customers in the long run. A satisfied customer helps the business grow; therefore, every business needs to satisfy the demand of their customers.

Benefits of WhatsApp Chatbox.

Excellent design sensibilities, interface and end-to-end encryption, make Whatsapp the most popular app. Whatsapp tops the list when it comes to contacting the customers. Chatbox for Whatsapp business offers exciting features that help a lot of business. Some of them are:

  • It provides a platform to effectively and instantly interact with clients.

  • The chatbox help to expand your business availability and reach.

  • It supports customers by responding to their queries in real-time.

  • Through the chatbox, contextual responses can be sent instantly.

  • It helps to personalize the customer experience.

  • It makes customer communication more secure due to end-to-end encryption.

  • The use of a chatbox helps to shorten the sales cycle.

  • It enables the business to achieve better brand recognition.

  • Whatsapp chatbox offers the advantage of being 24*7 hours accessible, which helps them respond to the customers’ queries instantly.

Types of Whatsapp Chatbox Messages

Whatsapp chatbox let the business connect with the customers in two ways-

  1. Solving the customer questions.

  2. Sending them essential updates.

Types of Whatsapp chatbox messages include:

  • Product availability

  • Order updates

  • Billing enquiries

  • Urgent customer issues

  • Warning and alerts

  • Booking enquiries

  • Travel confirmation and alerts.

How to set up your own business chatbox?

Here is a step-to-step guide on how to start your Whatsapp chatbox.

Step 1- Begin with applying for Whatsapp Business API.

The first step is to apply for WhatsApp business API as either an end client or the solution provider. To apply for Whatsapp API, you need to submit an application containing different information like your company’s name, location, website address, etc.

Step 2- Choosing the right chatbox platform.

You must pick the best chatbox platform for your company. mTalkz is one of the popular platforms which offers the following benefits:

  • 24*7 customer support service.

  • Chatbox for complex queries.

  • Conversational analytics.

  • Muli-lingual chatbox.

  • Send real-time alerts and notifications any many more.

Step 3- Creating a proper conversation flow.

Thinking and creating the appropriate dialogue flow for the chatbox is extremely important. This involves considering the type of questions that the customer will ask and how the Whatsapp bot will respond to the questions that it can answer.

Step 4- Final testing of Whatsapp chatbox

To enhance the customer’s experience, it is essential to test the chatbox by asking different questions. And if any error arises, it is advisable to rectify that immediately.

To enhance the customers’ experience and increase the image of the business, it is essential to take the services of well-known providers like mTalkz. Whatsapp chatbox is a convenient platform that enables enterprises to generate new leads, gain brand popularity and builds strong customer loyalty in the long run. If you want to grow your business by targeting the right customer, develop and deploy a Whatsapp Chatbox with Whatsapp Business API for developers for your business today itself.

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